I have a new issue with my snowblower. Everytime my snowblower raises and lowers the head it dis-connects from the base saying no module detected. I have dis-connected the unit completely including the power cord and put back together making sure the latches latch. I Have restarted unit several ti…

Definitely get a ticket opened if you haven’t already and submit video of what you are seeing to help speed the analysis up.

Hi there, I’ve seen your update in the support ticket, and it looks like the issue has been resolved. We’re glad to hear that things are working properly now. Please feel free to reach out to us at any time if the issue occurs again or if you have any other questions—we’re always here to help.

How did this issue get resolved?

For module disconnection issues, we usually recommend switching to another module as the first troubleshooting step to check whether the issue is with the core unit or the snow blower module. In this case, the issue was resolved after doing that, so it was likely caused by a loose connector.

Seems like.this issue is popping up a bit (myself included). I have reconnected the SB and other modules several times and it has not resolved the issue. I suspect there is another underlying cause lurking out there?

@OhCanada Could you please submit a support ticket for this issue and share more details, including screenshots of any error messages and a clear description of what you’re experiencing? This will help our support team investigate further and identify the root cause.

@OhCanada Based on our findings, your issue is likely caused by a loose or poor connection in the M25 wiring harness.

I’m seeing this same issue now, it seems like if I move/push the back of the cable that plugs into the module it will reconnect and then later disconnect again. Definitely happens when the snowblower module raises/lowers. Kind of seems like maybe there isn’t enough slack on the wiring to the conne…

Makes sense or the cables are too tight and rubbed the casing or something.

Snowblower disconnects

Suggestion and Feature Requests

OhCanada January 21, 2026, 5:37pm 8

Please see this thread: New core, new problems

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Snowblower disconnects Suggestion and Feature Requests	1	32	January 19, 2026
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Snowblower disconnects

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