Ya need a new core!
Iâm new to the forum and got my Yarbo this past Christmas. Friday (1/30) was only my second real attempt at snowâplowing because I previously struggled to get a strong enough GPS signal to complete an initial mapping. I eventually discovered that mapping in the evening seemed to work the best.
On Friday we had morning snow and Yarbo completed the first plow fine. (Although I do have issues with his plowing pattern). After a second round of lakeâeffect snow, I sent him out again. It was about 15°F at that time, which is warmer than it had been lately. About a quarter of the way through the job, he suddenly stopped. The app showed a red exclamation mark with a âModule stopped / Battery issueâ message and suggested contacting Support. His battery was still at 94%.
I tried ending the job, but the app froze. When I attempted to power-cycle Yarbo off and then on again, the lights only flickered and wouldnât stay on after I released the button (no matter how long I held the button). At that point he was completely unresponsive with no power at all (and therefore I couldnât connect him to the app or controller). Moving him wasnât easy in his âdead stateâ, but my mother and I eventually got him awkwardly onto a dolly and back into the shed to warm up/be out of the way. (Iâd love to hear how others move their Yarbo when it canât connect â as a female, who doesnât do weightlifting â picking up or dragging it isnât a doable option for me.)
I found this forum post recommending disconnecting the battery for 24 hours. I tried that, and today Yarbo powered back on and I was able to reconnect to the app. Todayâs temps were in the 20s, so maybe the cold was a factor. Thursday/Friday night was also the first night I left him outside on the docking station instead of just powered down in the shed and we were in the singleâdigits temps overnight.
A firmware update had also been installed earlier in the week, so Iâm not sure whether the issue I had was firmware related, cold weather, both, or neither. He is working now, so I donât have an outstanding issue, but I just wanted to communicate the issue that I had, and how it resolved for me in case there are others in a similar situation to mine.
Hi. Welcome to the forum. Iâm really sorry about your Yarboâs power problem.
You did the right thing by trying to unplug the battery and letting it rest for a bit.
Personally, Iâd open a ticket with Yarbo and have them investigate what happened. You need assurance and confidence that this wonât reoccur in the future.
Please feel free to keep us updated as things progress.
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Hi there, really sorry to hear about the experience you had â that must have been quite frustrating.
As rgloverii suggested, if youâd like us to look into this further, you can submit a support ticket so our team can investigate the issue in more detail. Weâll be happy to help if the problem comes up again or if you notice anything similar in the future.
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