The Yarbo was mowing fine and then I noticed it was stopped with a “Left Cutting Motor Blocked.” I cleaned it thoroughly, cleared the code and tried again. Lasted a few minutes and then threw the code again.
There is a lot more resistance when trying to spin the left cutting disc by hand than there is when trying to spin the right cutting disk.
I entered Ticket # 86148 on Sunday. Support got back to me on Tuesday saying they checked remotely and the machine was fine. I’m guessing that is because I cleared the code. I tried mowing again, same issue, I updated the ticket. They have me scheduled for time with the engineer at 7am on Sunday morning. My worry is that we will lose so much time waiting to diagnose something that points to a motor replacement. Then how long does it take to get the replacement part? I’m getting anxious about being down for weeks.
Has anyone else had this issue? If so, what was the outcome.
I’m definitely frustrated, this is when I need it most (like everyone, I realize). I was loving the yarbo, I’m coming down a little bit from that high, hope I don’t fall too far!
Take the discs off and see if there is anything wrapped up underneath. I’ve seen several people post about plastic bags, strings, and other random things getting wound up underneath and causing the friction.
Use gloves or an old towel to hold the discs and an impact drill and Allen key bit if you have it. If not, use the Yarbo tools. If the loctite is a little too tight, you can use a heat gun or hair dryer to heat it up a bit and help break it loose. This is really where the impact drill shines.
If there is nothing underneath and it still doesn’t spin freely like the other disc, then keep your support call. Take pictures and video of the above if you can and upload it to your ticket, it will help them diagnose it quicker and maybe even before the support call so you can get some of the time back if a replacement is needed.
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We’re truly sorry for the wait you’ve experienced and completely understand your frustration—especially during peak mowing season. We also apologize that the scheduled time with our technical expert is the earliest available at the moment.
If the diagnosis confirms that a replacement part is needed, you can generally expect to receive it within 5–7 business days.
We know how important it is to have your Yarbo up and running when you need it most. Putting our users first is at the heart of our service philosophy, and we’re committed to continually improving our after-sales support.
Thank you for your patience and for being part of the Yarbo community—we’re here to help you get back on track as quickly as possible.
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Thank you, I appreciate the response. I should have mentioned I did take the disc off on the side giving the error and was not able to see anything stuck there.
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The engineer did decide to replace the mower unit and shipped it out last week. I am scheduled to receive it on Wednesday of this week. Will be very happy to be back up and running!
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