Trimmer not showing up in App

Support & Solutions Hardware Issues
1

Just received my trimmer attached. Installed per instructions, no problem at all. The trimmer has a green light when Yarbo is turned on, but the trimmer isn’t showing up in the app.

Troubleshooting steps:

1. Checked the plug-in connection to the Yarbo unit, good there.

2. Checked for green light on trimmer, it is green

3. Power cycled the data center and Yarbo, no change.

4. Unplugged the battery for 30 seconds, no change.

Is there a step I’m missing to see the trimmer module in the Yarbo app?

2

Check inside the arm of the trimmer and make sure that a cable is connected in there. If it’s connected and tight, then submit a ticket for them to check it out.