Has anyone else had a user prompt for the drive unit to return to the charging station when the battery charge drops to 86% ?
I’ve had several prompts over the last few days.
I’ve
TT #196182
What’s the prompt? It will drive back if one of the blades are blocked.
There is no interference with the mowing plan and no locked up drives or spindles
The message only indicates “You can return to the charging station” or similar language
There is a dialogue box with a “x” and a checkmark. The prompt message last less than 5 seconds. Just long enough to say… what did it that say??
Wow, that’s a new one. Hopefully you can snag a screenshot.
Hi there, I’m sorry to hear about the issue you’re experiencing. I’ve checked your ticket in our system, and our support team still needs some additional information in order to further confirm the root cause of the problem.
Could you please provide the requested information through your ticket thread when you have a chance? That will help our team investigate the issue more efficiently.
Thank you for your cooperation and patience.
I have it seems a varied problem. My battery charges only to 71-73% and then stops charging. If I command it to continue mowing, it will do so and will return to charging pad at 20%.it will charge to 71% and then stop charging. I put a ticket in and I think Yarbo is going to send me a new battery on warranty.
Did you try unplugging the battery for 4 hours?
@bryan.wheeler Enclosed the user prompt I’m receiving. the battery charge is approximately 76% percent.
TT has been updated.
Are you accidentally tapping the recharge button at the bottom left there? That would trigger that message. I assume if you hit the X it continues the plan just fine?
Correct, tapped the “X’” to continue with mowing plan. The Iphone, Ipad and I were in the garage. Phone and Ipad were in their chargers when I happed to look over.
Hmm… Ghost taps? 
Started happening to me today. Three times it was mowing and all of a sudden it returns for charging. I didn’t notice the first time but am positive it had plenty of charge (i.e. > 30%). Second time it was 60ish%. The third time I took note and it was at 83%.
I don’t remember seeing any messages or screen prompts.
I’ll chalk it up to “ghost taps” for now, but these occurrences made me realize these screens are laid out poorly for iPhone/iPad.
How do you switch to an existing running application in iOS? Swipe across the bottom of the screen. Nearly identical to the “End” function in the Yarbo App!
Similarly for killing an active application. Swipe up from the bottom which risks tapping “Recharging” or “Pause” buttons.
This stuff is standard iOS User Interface behaviors so the designers/developers doesn’t use Apple devices, they use an old model with a Home button, or they more confidence in their hand movements/taps than me.
But ghost tap or accidentally tapping on recharge would still produce a pop up dialogue for confirmation. Honestly haven’t had an issue with either and I’m in the app a lot and OCD about closing apps out.
The issue was reported on 10 May 26. FSE reply email on 21 May 26 shared below.
…
Dear Yarbo Owner,
Thank you for your patience. Upon our current diagnosis, I found that the previous logs have been overwritten, so I’m unable to access the logs from the time you reported the issue. To help me better analyze what’s happening with your Yarbo, I need your assistance in capturing fresh logs.
Could you please try the following steps:
1. Open the Yarbo App and go to Yarbo Settings > Diagnose Tools.
2. Find the “Record Issue” option and turn on the switch.
3. Try to reproduce the problem you experienced.
4. Once the issue occurs, turn off the switch.
This will allow me to obtain accurate logs and determine exactly what went wrong. Once you’ve completed these steps, please let me know, and I will review the logs within 24 hours.
Thank you for your cooperation. I look forward to your update so we can get this resolved for you as quickly as possible. We’re here to help whenever you need!
Best regards,
Zelia
FSE
Team Yarbo
…
First thing they should do is download the logs off the unit. This frustrates me every time they say that.
