Service??? Support???

Support & Solutions
1

I hooked up the Trimmer to the Core on June 15th, following the installation instructions to the tee. Turned on the Core and launched the Yarbo app. The app recognized that the Mower module with Trimmer was attached. I proceeded in updating all my work areas with the location for the Trimmer to activate trimming.. Again, all appeared to be fine. It was getting late in the evening, so I decided to let it charge overnight and I would implement the maiden session with the Trimmer in the morning ( June 16th 2026). The next morning I got excited to try out the Trimmer. When I got to my garage and launched the app, the app showed the Core as being OFFLINE. I could not get any response from it. So I proceeded to power off the Core using the rear power button. And waiting a minute or so, I powered the Core back On. That’s when I heard the loud fizzle, and an incredible amount of smoke came billowing out of the unit. I went to get my fire extinguisher, but when I got back most of the smoke dissipated. I did get a recording of the last little bit of the smoke coming out of the unit.

The unit was FRIED . I proceeded to open a ticket with Yarbo on the morning of June 16, 2026.

And called their Support line. I referenced the ticket and they informed me that an FSE would reach out to me within 24 hours.

Never happened. So I called back again.

They informed me that they are busy and an FSE would reach out via email within 24 - 48 hrs

Again , it never happened.

It’s been two weeks now, and no one, and I mean NO ONE has gotten back with me. The only contact I have had is with their 1st level who answers the phone, reads the same BS script that someone will contact me… Just to blow me off.

Two weeks… TWO WEEKS and have NOT had this Core to mow

They refuse to acknowledge when a replacement will be sent out, stating that it has to be escalated to the R&D department so that they can determine the next steps.. They repeatedly stated that my Ticket has been escalated. And yet… Still … No contact.

Is there Service or Support with Yarbo???!

2

@Yarbo-Forum this person needs some assistance.

3

Hi there, we’re truly sorry for the delay in resolving your case.

As mentioned in your support ticket, the replacement process has already been initiated, and you can expect to receive the tracking information soon.

Thank you very much for your patience and understanding.

4

Can @Yarbo-Forum elaborate?
I’ve submitted a ticket to Yarbo support and then there is this auto generated reply even if I have already included in the initial ticket all the time zones, exact times, screenshots, pictures and what not.

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Shall I just ignore this useless auto reply and wait for someone to actually look at the ticket or is it now automatically put into “waiting for customer” state and I have to just reply by writing again same things?

5

You could just reply that you already provided the requested information during the initial ticket request and see what happens.

6

We’d appreciate it if you could reply to the email with the requested information so we can proceed with the next steps. We understand there’s room for improvement in this process, and we sincerely appreciate your understanding and patience.