So my core had track issues, they were very loose the shaft wore and gave way to a lot of slack between the two parts. they would have 1/4 or more play on the wheel. I sent in the video and they decided it wore prematurely, they sent me a refurbished unit and in shipping i think in shipping the back heavy metal plate was bent so bad i could not open the back cover to even power it back on. They had me send it back and they then sent another refurbished unit. same issue occurred but this time it was in the center of that heavy metal back plate and again could not open the cover to even power the unit on. I asked for a new core to be sent. They agreed, i then received the new core and all is well, But wanted to point out there has been much change in the 2024 unit i got new last year to this new one. Biggest thing i noticed was how quiet it was. I mean no more whining with the drive motors when moving not a single whine it is so quiet all i could hear is the rubber on the concrete. I was shocked.. so mine must have been bad from the start and did not know any better just thought it sounded like it did and thats how it was, that was farthest from the truth. Also the put a plastic cover over the entire wires inside to keep rodents out i assume it was completely sealed off , this is a good thing.. the back metal plate in the rear protecting the plastic plate is now removable with Allen screws and not pop rivets, must have had too many bent plates and now can be replaced. I am sure there are more changes that we were not aware of.. I will update as i find out things. but right now it is 100% better than it was before. just for the quietness of the drive train or the silent drive train.. anyone else have this experience?
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Hi there, thank you for sharing your detailed experience with the replacement process. We’re continuously optimizing and improving the system, so the newer replacements do include refinements like the ones you’ve noticed. We’re glad to hear your new core is performing much better, and we hope you have a smooth and trouble-free experience going forward.
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