My unit will not charge on the dock, I have tried all the tips and tricks and nothing has worked. I have a ticket in #204516 and no one from Yarbo has responded. I would really like to get this issue resolved. Just need someone from Yarbo to contact me.
Seems to help if you tag @Yarbo-Forum
I’m sorry for the delayed response.
I’ve already asked our team to prioritize your case and follow up as soon as possible. We understand how frustrating it is when your unit is unable to charge, and we truly appreciate your patience while we work toward a resolution.
In addition, to help the troubleshooting process move more efficiently, could you please provide consent through your support ticket for our team to perform remote diagnostics on your machine? This will allow us to investigate the issue more thoroughly and hopefully identify the root cause more quickly.
Our team will be in touch as soon as there is an update. Thank you again for your patience and understanding.
I have also the same issue with not charging. Haven´t got any response already over a week to my 10 unresponded e-mails. #199601. Opened another ticket 3 days ago #205628, but still no response. Made all the necessary steps for remote diagnostics: charged full, took away charging wire, keept it online, waited 20 hours, etc. It runs empty and I have to charge it again with wire and then you cannot diagnose it, I KNOW! I am really pissed off beacuse of that poor customer service! @Yarbo-Forum
Sorry for the delayed response. As discussed in the support ticket, we will replace the Yarbo Core for you.
We kindly ask for your patience while the replacement is being arranged and delivered.