I’ve reviewed the video and pictures you submitted with support ticket #98850. Based on what I’ve seen, this doesn’t appear to be the same spinning issue others have reported. Your case has already been assigned to one of our technical specialists for further investigation.
We truly appreciate your patience as we work to get this resolved for you as soon as possible. Please feel free to reach out if you have any further updates or questions in the meantime.
I have figured out the moving forward stopping backing up trying to get unstuck on my unit. I cleaned the track system very very thoroughly making sure there were no leaves hidden up in between the wheels. Then I added lubricant to the tracks. I used sylglide for now, and I ordered the yarbo track Grease. I never knew that the tracks needed to be Greased, but greasing the tracks made it stop thinking it was getting stuck every few feet. I stumbled on a tutorial video on the Yarbrough website that led me to try this. And it worked!
Yesterday I cleaned Yarbo’s tracks and greased them which helped with The Phantom obstacles and constant backing up. So today, I tried to run Yarbrough again and it got 18% through its work plan before the controls turned 90 degrees and it drove it self off the map and in to the woods. I was at work at the time and alerted when it got stuck in the woods. I was able to use Smart Vision to drive it out remotely and back into a safe area of the yard. I made a video of controlling it remotely to confirm the symptom. It seems like you may already have a good descriptions of this but here is a video I uploaded just in case it’s useful. Thanks for your continuing efforts. Video of control error. Recovering Yarbo while at work.
Based on your description, yes — it does appear to be a similar issue. Our support team is currently requesting some additional information in order to proceed with the next steps.
Please rest assured that we’re committed to resolving this for you as quickly as possible. I’ll also personally follow up on the status of your support ticket daily to ensure progress.
We truly appreciate your patience and understanding!
Thank you for sharing your experience — that’s really helpful!
Also, thank you for bringing this to our attention. There may be other users who are not aware that applying track grease can significantly improve performance.
We’ll include this tip in our Yarbo Weekly News this week to help more users benefit from it.
Yarbo did this about a month ago, I found it in the ditch near when it was mowing at night, I couldn’t imagine the lawsuit if it went into the road and caused an auto accident or just kept spinning away like a cheap drone that flys away. I was able to figure out the wonky app ctrl enough to drive it out ditch, tried to send it back to charge and that’s when it started spinning but was also moving across yard as it spun. The fixed it as you mentioned. Not before it backed over me and backed up the corner of my metal shop, scratching the paint witch will now start rusting. I hate to say it but at this rate of problems and replacing so many units, Yarbo is not sustainable, they already did survey to see if we’d be ok with paying for customer support, Yarbo was probably already bleeding when they went for sale in July 24 but didn’t tell us clearly that it would take 6mths to deliver and wouldn’t have the features they advertised for a long time. And they definitely didn’t tell us tge battery doesn’t charge if it’s over 120F so it is just a yard ornament if ambient is 90F or more and the sun is shining on Yarbo. I already asked for a refund, they said I was passed the 30day window, I had it for 6mths. I said, in those 6mths, 3 was still winter and the unit hasn’t even worked 30 days if those 6mts, also I would have returned it if I received it in the summer when ordered it last year (not during preorder, I think they just removed preorder wording to boost sales) the first core i got in Jan died first day with stuck in “emergency stop” then with the 2nd I would have immediately started getting overtemp issues and got a refund them. been told, oh you can only use your autonomous mower at night in the summer, or “fir your convenience we’ll send u a plug that connects directly to battery to charge your autonomous robot manually”. Wtf. My Yarbo is currently sitting with a “battery issue”, and doesn’t recognize mower is connected, it is charged and I have spent hrs rebooting etc. waiting on my 5th core in 6 mths, that I still will only be able to use at night.
This is a very disappointing experience for sure, I am sorry for your frustration and wasted effort.
The “cover up is worse than the crime.”
It is apparent they sell a different product than they deliver.
That there is so much effort to apologize, delay, reword doesn’t help. More disappointing is their censorial behavior on social media of real owners experiencing a large gap from what they were sold.
This forum is full of great people trying to make their sunk costs work and see this company succeed. I think most of them would still be here if they were told exactly what they were buying. I believe in this products capabilities and potential. However they need to get a better pipeline for beta testing at scale.
Some users are interested and happy to help shape the behavior with extra time spent.
Others want what Yarbo sells, automation that saves the owner time.
It would seem *especially with the pro mower that it can deliver on large open spaces.
I have an intricate yard with much shade and close proximity to the home. It only comes out to .3 acres of mowing and it takes Yarbo 5 - 6 hours. I mapped multiple times and do not include a few areas it struggles. It covers 96% of what I’d like it to mow autonomously.
It does a good job and hopefully some damaging bugs get worked out. I do not trust it to run without on property supervision for most of my yard. It is strong and backed into a no go zone and lifted a 300lb metal fire pit before it moved forward, the pit rolled across the stop button and then required me to move the fire pit as it would only allow me to move it backwards due to a collision.
The battery issues have yet to impact me. I keep mine in semi airconditioned/dehumidified garage and charge there. My temperature is held from the worst heat by the salt water that I have it hiding from and fear it wandering towards.
I got an email about the updates for those of us who did not get it yet. I have my fingers crossed for a smooth rollout but glad i got mowed yesterday.
I’m hanging in due to a few users on here but was real close to bailing as it consumed three months of “yard time” in just a month of Yarbo time with my 2nd core only a week old.
Thanks @steve@bryan.wheeler@Ken your shared experiences and answers to simple questions have saved much frustration. Go find their content if you are new.
Right. What other product would you spend this much money and time on and keep it this long without getting a refund, I’m sure most of you say “NOTHING!” we all really really want it to work but there is a limit, vision and ultrasonic are useless, it’s scared of it’s shadow, and seed heads trap it. I had a bottom line bump and go husqvarna with barrier wire, it worked good just couldn’t cover my 1.7 acres, now I have a bump and go tow truck, that doesn’t complete a mow without being nursed along the way or a catastrophic failure and the grass grows before it finishes, this is the first one I seen that could handle larger yards (so I was told) I have spent way more time dealing with this “autonomous” yarbo than if I was just mowing, I financed it so at the rate this is going, I’ll have a $6300 brick in my yard when it’s paid for. Waiting on the 5th core, on 3rd mower, still waiting on the illusive trimmer, but I’m sure it will have a hole new set of problems, tear up my fence and possibly hurt someone, perimeter is set back because it cannot run along structures without hitting them or getting stuck, I just ended up using roundup 10” off perimeter, looks like crap but so has the rest of my yard since I’ve been a Yarbo owner, as all my extra money is tied up with the bad investment (Yarbo)
I also requested a battery since mine has run completely dead and overheated daily, which we all know quickly degrades a lithium battery, I also requested the replace the mower with the pro mower, how can you take all your buyers unwilling free feedback on an unreliable product then 5 mths later release a pro version for $1200 more? And slap us with a ($200) discount…Any respectable responsible company would have used the feedback, recalled and replaced with the fixed model. Update:Yarbo just said my refund has been approved! Maybe I’ll revisit Yarbo in a few years after Y’all help them work out the bugs. Good luck.
I watched your video. WOW! There is probably a simple fix for the software. Let’s talk grease. I greased my tracks with some spray white lithium grease and it may have made it worse. Though I received an email from Yarbo that they were on my problem. The next morning yarbo was working as it should and has been so far two days later. I don’t know what they did or if they even did anything but the darn thing started working properly. I know Yarbo wants us to purchase grease from them. What kind of grease it it?
I’m sorry to hear about the inconvenience this has caused. I’ve reached out to the technical expert handling your ticket to make sure it gets resolved as soon as possible. We truly appreciate your patience and understanding!