In the middle of a hot afternoon work plan, we noticed Yarbo was spinning on itself endlessly today. Map shows hundreds of obstacles even though obstacles detection is off.Processing: 1000012569.jpg…
I paused the plan and took over manually but the controls are totally crazy, the core no longer responds according to the virtual joystick. Going straight for example will make it spin endlessly on itself. If I instruct it to go back to the dock, it starts and stops ever 3 inches and in the wrong direction.
I tried rebooting twice with no effect.
I will open a ticket and share videos of the behaviour but want to hear if anyone else ever experienced anything like this. Thanks
Update: temporary workaround by disconnecting the battery allowed resume of the work plan but only for a few minutes then Yarbo went crazy again. Another battery unplug allowed me to send it home. Help please
Mine is just a brick with a light show. Some combination of battery unplugs and power button presses gets a ready to work call out now and again but nothing connects. Phone can’t see it, my network cant see it, physical control won’t connect or pair.
It sounds like this issue may require further investigation by a tech expert. When you open the ticket, please provide a detailed description of the problem and any solutions you’ve already tried. Additionally, including the estimated time the issue occurred will help improve the resolution efficiency. Feel free to share the ticket details here, and I’d be happy to help follow up on it. Thank you!
I am posting an update and more details about thiss issue in case someone else experiences the same.
Tech support connected to my Yarbo remotely and I noticed a couple of reboots.
“The issue you experienced has been addressed through this remote update, and this fix is expected to be permanent. That said, we do recommend continuing to use your Yarbo as normal and keeping an eye on its performance.”
Overall I am happy that it works again, seemingly normally. It took 2 days to implement the fix.
It would have been nice to be advised in advance that they were about to connect and reboot it, and not have to guess that something was happening after hearing “Ready to work”
Same for me Yesterday. It was about 34°C.
A soft reboot (by button) does nothing.
I’ve open a ticket. They said to unplug battery.
It 's working again. Now temperature is better.
I think yarbo prefer snow and could than too hot
I’m glad to hear that the issue has been resolved and your Yarbo is working normally again. I’ll also pass along your suggestion about being notified before remote fixes to the relevant team. Thank you for sharing your experience.
@Yarbo-Forum What exactly is the patch doing to correct the issue? What is the root cause of this behavior? Is it also heat related much like the charging issues we’re seeing?
The patch resolves an issue with the flash parameters, which were modified and caused the observed behavior. Typically, this issue is not heat-related, unlike the charging problems we’ve encountered.
For your specific case, our technical expert will verify if this is the same root cause and assist you in resolving the issue.
As a temporary workaround, you can unplug the battery and reconnect it to see if this resolves the issue. We appreciate your patience and understanding!
Mine also. Mows for about 20 minutes, then stops. Sometimes the app says there is track slippage, or that there is an obstacle. When I go out to look, it’s on flat dry grass and no slippage. So, I pause and resume and then it just spins in circles. It’s set to smart turn, so zero turn circles should not be an option in it’s work plan. I stop it and take manual control and the controls are rotated 90 degrees. Forward = spin to the right, right = slowly forward, back = spin left and left = slowly back. The only way to get it to work again is to unplug the battery for a few seconds. Then it functions normally for about 15-20 minutes again before beginning to malfunction again. I cannot get it to finish any of it’s yard plans on it’s own. I’ve cleaned the cameras, mowing heads, tracks and castors. All are clean and obstruction free. I also unplugged the data center for a period of time and removed and reconnected the mower module and checked the connector for debris. Everything is clean, dry and fully reset. I suspect something in the software is getting stuck in a loop, but I couldn’t begin to know why or how, so I’m going to start a ticket. I took some videos and screen shots for diagnostic purposes. Hopefully this will help find the issue and help other with a solution. Link: Video of Yarbo spinning
Ticket Id #99071
I am having similar issues. It runs forward while mowing for three seconds, stops, backs up an inch or two, then proceeds forward again for three seconds… repeats. Yesterday it stop dead in the yard. I was unable to drive it auto or manually. I let it sit in the shade for an hour and was able to start it and manually drive it back to the charger. My TICKET IS 98850.
The spinning is a known issue with the IMU. Pulling the battery cable for a few mins will resolve it for a bit but Yarbo can push a fix to it to prevent it going forward.
I’m really sorry to hear you’re experiencing this issue. I’ve checked your support ticket, and it has already been escalated to our technical expert. I’ve also reached out to them directly to help resolve this for you as quickly as possible.
We truly appreciate your patience and understanding!
Thank you for sharing the details. I’ve reviewed your support ticket, and it has now been escalated to one of our technical experts. I’ve also reached out to them directly to perform a remote fix for you as soon as possible.
We appreciate your patience and will do our best to get this resolved quickly!
Thank you for the detailed explanation and for taking the time to document everything so thoroughly.
I’m really sorry to hear about the issues you’ve been experiencing. Please rest assured that we’re committed to resolving this for you as quickly as possible. Your support ticket (#99071) is now in progress under our standard support protocol, and I’ll be personally following up to help ensure everything proceeds smoothly.
The spinning behavior and the abnormal control responses you described—especially the 90-degree offset in manual mode—are part of a known issue. While unplugging and replugging the battery can temporarily resolve the symptoms, as you noted, the malfunction tends to recur after a short period.
We truly appreciate your patience as we work on a long-term solution.
If there are any updates or additional questions in the meantime, don’t hesitate to reach out. We’re on it.
