What would cause the Core Unit to drive forward 3 inches spin-up the blades, then lurch forward and then slam on the brakes repeatedly (3 to 4 times) to stop instantly and stop cutting disks from operating.
Network Connection is green. RTK shows 24 Satellites, but the RTK Details screen shows no satellites in the blue skies above.
I’ve recorded multiple “Record the Issue” issues and I’m submitting a ticket. Just waiting for the pictures to download.
How many of these recordings do they have access to or is it one and done?
Get closer to your DC and let it populate for a few mins. Try power cycling it if need be. 5 mins power down on the core and DC both do wonders.
As for the issue recordings, they have access to all of them but only as space on the drive allows for. Make sure you tell them they are there and the approximate times you recorded them.
Hi there, I’ve checked your support ticket in our system and also saw your latest issue recording update. I’ve already asked the Field Service Engineer responsible for your case to look into it as soon as possible.
We truly appreciate your patience while we continue investigating the root cause and work toward resolving this issue for you.
Since our last conversation we disconnected the Core battery, DS and DC were disconnected for 24 hrs. At approximately 2:20 pm PDST today I restarted the DS, waited 15 min and then powered up the DS waited 30 min and powered up the Core. Charged the Core battery to 100% after an addition 20 min.
Then sent it out in the world to work. The drive approached the starting point (green dot on the diagram and stopped (red dot in screen snapshot , word document). No blade spin-up, no thankyous’, no “its to cold outside”, no what’s that shinny thing over there, lets do the Yarbo spin dance and rip up the lawn and investigate the flower bed … nothing, so lets just turn off our top disco light and sit hear.
Manual controls work. Several attempts the error messages include
Yabro is adjusting the blade
Please wait until the blades reach the required speed
I’m still laughing at you, but you can’t hear me over the running whining motors when running
The files are number 1 thru 9. Please review in sequence. Photos 1 - 4 would match the first video. Photos 5 - 7 are for the second video. Photos 8 - 10 for the third video. The videos were previously posted.
Most common error message is “Please wait until the blades reach the required speed.”
When you get the error for the blades, if you can safely lift mower a bit to see if just one blade is spinning. There is a issue a bunch of us are having with only one blade spinning.
Be very careful doing this!!! Only do this if you feel safe.
I saw another similar one this morning. The blades spin up, it moves forward a few inches and blades stall, as if cutting heavy grass. This stall triggers the core to stop. The blades then spin back up the process repeats. Is this what’s happening in your case?
@cobradunn it only attempts spinning up once then, the disks spin for 5 sec.then stops, turns off the disco light on top. I can manually start the disks and the drive Newman to cut the grass.
@bryan.wheeler Sorry, if I start the work plan “Newman” will drive to the work plan (WP) starting point spin the blades up, lurch forward, then performs a hard stop occurs (not implementing a WP pause). And then just sits there.
I can manually start mowing thur the app and control the blades (on/off). I haven’t noticed a pause button on manual control. I’ve always used the steering controls to control progress (forward/backward, right/left, blades on/off button).
So, I would say no I haven’t tried pausing the WP and then resuming and reviewing the blade status. I’ll try that next
Thank you so much for your patience while I consulted with our Research and Development (R&D) team regarding your case.
Our R&D team has thoroughly reviewed the details, and we have identified that the issue likely stems from a loose connection at the interface between the Lawn Mower and the Yarbo core cable.
To resolve this for you as quickly as possible, I have already arranged to send you a specialized spring component designed to securely stabilize this connection. The component is expected to arrive at your address within 7-10 business days.
Once it arrives, you can refer to this video for a high-level guide on how to install it: https://youtu.be/C372WfbIFBY
This straightforward adjustment should hopefully help get your Yarbo back to working smoothly. Please give it a try once it arrives, and if the issue happens to persist, just let me know right away so we can take the next steps for you. I will be monitoring your case closely and am always here to help!
Thank you again for your valuable understanding and cooperation!
