Make sure your phone has the latest version of the app. If you just downloaded it from the App Store, you are good to go there. Make sure your Data Center is connected to the internet and online. Make sure your rover is powered up and activated in the app. It should start downloading almost immediately. Leave it idle (close the app for at least an hour to be sure) and it should start downloading. If it doesn’t, open a ticket with support because they will have to force it. Make sure it’s charging either wirelessly or with the wired charger while you wait for support to push it. Yes, it will download the firmware itself OTA. Look at the diagnostics screen and make sure your data center connection status is 2 and if so, it has internet access and so should your rover at that point. Check the HaLow connection status. If you see base, and or false, HaLow is not working and the rover doesn’t have internet access. The data center will need to be reinstalled in the app if this is the case. Also make sure that you have updated your data center firmware to version 1.0.25.