I agree Bryan, it doesn’t sound right, and for a bump over $6k it doesn’t feel right either. I responded to the original ticket the day after receipt once we started inspecting the refurbished replacement core. 3 days later I was told that was normal wear and tear.
We spent yesterday replacing the lift cylinder, the frame the modules attach too, and one set of tracks, wheels bearings and the sheet metal guard between the tracks and the body. Today we will do the second track. All of those exhibited damage, worn paint or bent parts. If it is considered “normal” by Yarbo then I guess I am expected to swap the parts.
unfortunately I don’t know how to swap out the wall charging port which arrived corroded. And if there is enough daylight left I’ll try to swap out the cover on the bottom where the unit charges. I can’t swap the rear tow plates. My original core seems to be a newer model but the replacement has that piece riveted on. So far I’m trying to avoid drilling rivets.
I also couldn’t swap the drive motors which the first one I inspected the spindle was covered in rust. Best we could do was to sand that down and apply a light coat of wd40.
I thought the sandy Gulf Coast would be harsh on a unit but this replacement core has seen some shit. It could tell some tales.
I’ll make a new post with pics of all the parts you can (with sound mechanical advice) replace yourself. Just be sure to grab some medium strength loktite
Hi there, please rest assured that our refurbished units are tested to ensure the same functional performance as new ones. And of course, we will take full responsibility for any after-sales issues that may occur.
My current after sales rep is getting there but rest assured just last week you told me I got what I got despite the pics of the use and damage. So don’t act like right now you’re golden. Jack is slowly making up for an extremely bad customer service incident. We won’t mention the 12 hours of part swapping I already did this past weekend as I debated to return both units rather than accept the strong arm tactics of a company that has openly misguided users regarding after sales, customer service and product quality. We will wait and see if I have to swap parts on replacement #3 once it arrives.
Anyone recognize this house? Your personal data is not being deleted before your old core becomes my worn refurb unit house shown on top left says your core was activated 1/10/25
We’re really sorry about this. As we mentioned in the support ticket, this issue was caused by a recently discovered bug in our internal data-cleaning software. In some cases, the bug prevented the system from fully erasing certain operational logs and configuration data during the refurbishment process.
We’ve since fixed the issue in the latest version of our software to make sure all customer data is securely and completely wiped before any unit leaves our facility.
We will continue to work on improving the standards of our refurbished machines.
@Yarbo-Forum Embarrassing much. That is straight up unbelievable. I now have zero confidence any of my personal data Yarbo touches is safe. It reminds of the used car I bought from a dealer a few years back. The previous owner’s address was still set as Home in the GPS and the garage remote was still programmed for his house. Luckily, I avoid traveling to NJ when possible.
@cobradunn I completely understand how you feel. Your data privacy and security are extremely important to us, and we take situations like this very seriously. Please rest assured that we’ve already taken action to ensure all customer data is handled safely and to prevent anything like this from happening again moving forward.
I am watching this correspondence with a great deal of interest, as I ponder purchasing this very expensive item. While it seems to be a great concept, it also seems to fall short in what it provides. I would buy this because I have a large yard, which it seems to be able to handle. The Yarbo can do a lot of things, such as pull a spreader, sprayer, and core aerator, all of which are very beneficial to the homeowner. I would not buy it because Yarbo doesn’t seem to have a handle on servicing it yet. I hope they get it right. BTW, Kimbrooks appears a lot more patient than me. It seems people are paying luxury prices for compact car treatment. I really want something like this, but I don’t want to spend my time trying to get it to work.
The one thing to keep in mind is that people typically post comments on forums when they are UNhappy about something. Rarely do people post about their product when they are happy.
So it’s somewhat expected that the online forums are biased towards people with problems, but it’s very difficult for a casual observer to figure out what percentage of the overall Yarbo population those problems represent.
This isn’t just a Yarbo thing. Go to any robot mower forum and read the comments. You’d think that none of these products work properly. But when you think about it, most people with properly working items just use the product and go on with their lives. They don’t create a bunch of posts about it.
This is true, people use forums to discuss issues, improvements, share ideas to make their product work as expected or better. I hope one day Yarbo will become perfect product and I will be able to give 5 stars on googlemaps
I believe Yarbo in current stage is like Linux server. It’s not for housewifes. You should be technical person to operate it and fight with issues. Or you should hire technical person for salary who will do it for you.
PS I purchased my Luba 2x awd lawn mover in the spring before Yarbo, it looked worse in the beginning (buggy app, gps issues, digging the ground etc). But at the end of summer Mammotion overcame all main issues and I was completely confident to ran my tasks being away from home. Obstacle avoidance, no go zones etc worked perfectly. The only thing was required to turn around/replace the blades after 50/100 hours.
Yarbo app looked more stable without crashing at the beginning, items refreshed properly, but after starting to use the product issues and incomplete items started to appear. I hope Yarbo will achieve the same level with the same hardware for obstacle avoidance and many other items. Some of them from technical perspective look like kindergarten items or items not delivered by technical people.
The things start work only if right person is in the right place. You cant become technical person or coder in 1 day by quick elearning course, this is the way you think, look and handle things on daily basis.
Along those lines, I’ll point out I have spent zero hours this summer riding a mower mowing my 3 acres.
Is it “set it up and let it go”?
Nope. It’s kind of like getting the neighborhood teen to mow the lawn. Can they do it? Yes, but you gotta watch them.
And the more you tweak the plan to avoid trouble spots the more reliably it mows.
They are fixing stuff with each new release, but there does seem to be new things to look out for with every release.
With this latest release the new “feature” was dog house destruction. (Some people use dog house/shades to cover Yarbo). This new “feature” is incompatible with some of those.
Some things are still missing, like tow mode, Home Assistant integration, etc. And there are still numerous enhancements that could be done. But I understand having limited development resources. That has been my career for 30+ years.
But at this point, I’m happy with the mower and the leaf blower even with the warts that show up from time to time. Again, zero hours riding a mower mowing my 3 acres.
I’ll likely get to try the snow blower next. Fingers crossed.
I agree with you 100%. Right now, Yarbo really is more like Linux, but I think a lot of people expect it to be like Apple. And I think part of the reason for this is Yarbo’s own marketing, which emphasizes the system’s simplicity and convenience.
Yarbo (in its current form) requires tweaking, adjustment, optimizing, and it’s NOT a plug and play solution. I knew that before I bought it, so I’m not surprised or disappointed in that regard. For one, it’s sorta fun tinkering around with it, and also there’s the sense that you’re participating in a brand new product category and helping it to grow and mature.
I also bought the Luba 1, then migrated to two Luba 2 bots. Not to mention the Husqvarna bots, or the Robomow bots that I’ve owned. And I’m really really hopeful and optimistic that Yarbo will also continue to mature and become the successful and stable platform we all want it to be.
Wish I could call it patience. Once I started getting screwed over on the core replacement it was better categorized as social media payback. My original plan was to return both units and just purchase a zero turn. That means taking about a $500 hit to cover shipping. Like others here, I really love the concept of autonomous mowing and absolutely despise mowing grass.
But I also despise being lied to, treated like an idiot, and expected to accept the shit like stance Yarbo tries to strong arm their customers with. Prob didn’t help their case that my background is mechanical, structural and a bit of maintenance. So once they offered a reconciliation prize of another used core to replace my replacement that replaced a new unit it was more fun to post facts, screenshots and cheap shots directed straight at Yarbo all the while calling out their BS practices to avoid the 30 day money back offer (hint it took half that time to receive the full order). But if they want to keep sending me shit at their shipping expense then I’m good letting them spend that change EACH TRIP HERE AND EACH TRIP BACK.
Love the mower (at least the new one I was initially sent), but decided against being a dealer or Pioneer product because I don’t believe or accept their customer service.
Think I would disagree here. That first (almost) month Yarbo showed up with no mower I posted pics, videos and shorts all over FB via my farm page. Even advertised how to buy the unit. But once the “service engineer” says the POS you got as a trade is what you’re stuck with…I was over the experience. The awe had left and the FU was in my face from Yarbo. Hard to be positive after that.
For large yards, Yarbo can be a strong option. Regarding after-sales support, please rest assured that we are continuously improving. If you ever run into any issues, you’re always welcome to reach out here in addition to submitting a support ticket. I’m more than happy to help follow up on your case and make sure you receive effective support from both our team and this great community.
We’re also refining our standards for refurbished units so we can deliver an even better experience going forward.
Hopefully we’ll have the chance to welcome you into the Yarbo family in the future.
