I just received my unit and apon taking out of the box i had the battery B004 error. As suggested i tried several modules and had the same error. Placed a ticket with Yarbo. Reading here this is a known issue pointing towards a bad core. So why is it taking days for a response. This is horrible first impression making me starting to regret this purchase. I currently have a $8k brick sitting in my garage while not getting a timely response.
What is your current firmware version on the core? Have you tried holding the power button for 60 seconds?
We’re really sorry to hear about the issue you’re experiencing and understand how frustrating this must be, especially with a brand-new unit. Thank you for your patience.
We’ve already contacted our support team and asked them to look into your case as a priority. They will investigate the issue as soon as possible, and once the root cause is confirmed, we’ll arrange a replacement if needed.
We truly appreciate your understanding and will do our best to get this resolved for you quickly.
Yes I have restarted with no difference. Current firmware of 3.1.1.7. I hava also answered these questions several times with the same response of “we will alleviate this” but with no answers.
Just want to confirm that the restart was by holding the power button for 60 seconds. This does some hardware lockout resets. If restarting through the app or any other way, it’s not the same. Hopefully the FSE’s can determine what’s going on for you soon enough and get you a resolution.
I just tried it again. Held the power button for 60 seconds and restarted the unit. The battery b004 error is still present and no module detected
Sorry to hear that. Hopefully they get it figured out soon for you.
Thank you for checking in bryan
Just wanted to add my ticket number here for @Yarbo-Forum to follow ticket 144674
@rbrewster313 Hi did you resolve this issue?
I also unboxed the Yarbo 2 weeks ago and face the same issue. The Yarbo core 2024 says Battery B004 Error and the smart module is not detected.
Yarbo is not willing to help me with a replacement so I’m scratching my head looking for a solution to get this robot going!
Why aren’t they willing to help you?
Hi there, in that case, we initiated a replacement for the unit.
For your case, we’re sorry, but based on our policy, we first need the original buyer to confirm the ownership transfer before we can continue providing support for this unit.
Once that process is completed, we’ll be able to move forward with after-sales support. Thank you for your understanding.