Thanks!
Currently no maps. Support was supposed to transfer my maps to the account after I sent them the serial number to the new core.
Still waiting on that, so I guess it is good they haven’t responded yet.
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I’ve been waiting for 8 days to have a ticket resolved that was initiated by the same error. To date I’ve received little responsiveness from Yarbo’s support team.
Any suggestions as to how to escalate a ticket to find someone helpful?
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I would suggest you and @dingoace10 drop your ticket numbers here and @Yarbo-Forum can follow up on them Monday
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Mine was escalated and I received a new core.
Now I am just waiting for my maps to be transferred to the new serial number. Hopefully tomorrow will be the day and I will have short grass again!
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Thanks @bryan.wheeler for that suggestion. @yarbo-forum my ticket number is #100374, and it is still assigned to a level one support staff.
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As discussed in another thread, we will be initiating a replacement Yarbo core for you shortly. We appreciate your patience and understanding!
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Hi there, regarding the map transfer issue, I’ve seen the serial number you provided in your support ticket and have already asked our technical expert to handle it as soon as possible. Have your other issues been resolved as well? If not, please feel free to add any remaining concerns to your support ticket so we can assist you further.
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Thanks! Was just informed this morning that the transfer was completed. Everything seems ok. Running the first mow right now.
Thanks!
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Not sure the maps transferred correctly. The borders for my lawns are not correct. It seems to be making a pass on the driveway. Or it is doing a pass way inside the border. I did get a “map slip” error but after a restart it went away. My pathways were definitely not correct. I may have to remap the whole yard and driveway, which sucks cause it will take me a few days to do it.
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Put the rover on the docking station and get it to charge. Make sure it is perfectly straight on the dock and lined up between all three yellow lines. Check the diagnostics and if RTK status is 4, L2 satellites are greater than 10, but ideally 15+ and Heading DOP is less than 1.3 go into edit map and correct for map drift. This should in theory like things back up.
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Another nugget…
Thanks, all of that is true (status is 4, L2 is 20 and DOP is 1.09-1.1). How do I correct the map drift in edit map? I don’t have the error anymore after I restarted the yarbo. Is there another way to fix the drift?
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The option is in the three dots above the Edit Map button. If it corrected itself, I wouldn’t do anything else.
But it didn’t seems to correct it’s self since the boundries are way off
Yeah try the correction and see. Yarbo support might be able to fix it if not but you may ultimately have to remap, unfortunately.
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I don’t have the option under edit map to correct map shift. I think restarting the yarbo to get rid of the error was a bad move and now I may have to remap.
Thanks! I clicked the options and it thought for a second and then just did nothing. Doesn’t look like anything happened to the map at all. Should I just send it out and see what happens?
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Drive it out after about 30 mins and look where it thinks it’s at on the map and see if it is accurate with real life. If it is, send it and watch it carefully
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Thanks! I will give it a shot.
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