I just got a message that stated battery issue. Said to restart and I did. Now it doesn’t recognize the mower module is attached.
Shutdown the core in the app and then pull the battery cable for 5 mins. Sometimes it may not be fully seated. I’ve done it once. There are some communication lines in that cable that might not be making good contact if so.
If after powering it back up you still have an issue, I would recommend a support ticket so that Yarbo can remotely check it out.
Probably is I’m on vacation and can’t do that. All I can do at the moment is do a restart from the app. I did put a support ticket about 2 hours ago. Might be a while before they get it. It is stuck out in the middle of the yard dead until I get back from vacation.
I would recommend shutting it down in the app then to save your battery. Unless you have a friend or family member who could go disconnect and reconnect and power it up for you.
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I thought about doing that but wasn’t sure if that would mess the Yarbo team from running diagnostics on their end. If it is something wrong with the core, I would like a replacement a soon as possible. This is grass growing season and I would hate have to hire another landscaping company to cut my grass while I wait an extra 2 weeks on top of the normally wait time for a replacement. By the way, my grass has looked awesome with this machine. My neighbors are impressed.
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If it gets low, I would shut it down. But, yes, it would need to be online for them to remotely check it. But, they are going to want you to fully pull the cable and reseat it and try that first I am sure to confirm it’s not a loose cable. At least, that is my assumption. Keep an eye on your battery level and shut it down no less than 15%. Your battery life will thank you.
Glad to hear it’s working well for you and you’re liking it. I like mine a lot too. Definitely look forward to mowing and the nice beautiful straight lines. I loathed mowing it manually.
Well i tried what you suggested and that didn’t work. I even powered down and let it sit with battery unplugged for a hour. It doesn’t recognize any of my attachments. The cameras don’t work, the speaker doesn’t work. The only thing it will do is let me drive it around manually.
Well, that is not good. Sorry to say but this definitely needs support to diagnose it. Sounds like maybe a bad battery, but they will have to see what they see in the hardware diagnostics. Have they been in contact and or diagnosed it yet? Will it charge wirelessly on the dock? If not, I recommend connecting the wired charger and leaving it on so they can try and remote diagnose it.
It might also help to do a video call with them for some real time troubleshooting with a technician. You can schedule it here Zoho Bookings
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I drove it to the docking station manually and stated charging that way. I attached the SAM so they could run diagnostics. I also sent them pictures of the wiring and the circuit boards. Nothing looks burnt out to me, but it could be a small component on one of the boards.
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