Could you please schedule a meeting at your convenience using the following link?Zoho Bookings
Our technical expert will assist you in connecting the controller and resolving your issue.
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Thanks, booked for Sunday morning
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Charging issues here too. Mine worked fine for a few weeks but recently the dock has been flashing blue before the battery reaches 80% charge, which interrupts the work plan. This has happened three times now. If I unplug the dock for an hour or more it starts working again, but if I only unplug it for a couple minutes the problem remains. Maybe the docking station is overheating. Too bad, because I was starting to figure this machine out and get some mowing done. Now more babysitting.
Hopefully you submitted a ticket?
Yes, but with cooler weather it seems to be working OK the last couple days.
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I thinks it the same for me.
I’ve seen this random problem on the afternoon when weather is hot. But it’s very strange sometime it works for more than 50% and sometimes only 10%.
I’m not sure if it restart after, I’m not @home so i cant verify
I’m joining the chorus of people who are struggling with charging. Mine had been charging fine for months. Then the real test, I’d be away for two weeks and set the Yarbo to mow just a small portion of the lawn that was right near the dock to limit navigation issues. It worked for one session, then the dock failed. I’ve done full power off on DC, Core and Dock. Still no dice. Charges fine with wired/cable. Ticket opened yesterday. It it likely that I’ll need a replacement Core?
Not likely. It’s a known issue and can be fixed remotely most of the time. Sometimes it’s hardware but it’s rare. Keep it in the wireless charger once you hear back from support so they can fix it.
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Mine was pretty simple fix. Factory reset. Post is here…
Tim
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Mine is charging wirelessly once again. Tech support asked me to leave it powered up on the charging dock and they would connect to it through the network. I’m assuming that is what they did although no one updated my ticket. Regardless, I’m back in action again.
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I had this identical situation happen to me today, except my battery was only down to 50% when I discovered it this evening after it finished mowing for the day and charging had failed. Last night after mowing I watched it try to center itself in the charging pad and it was making some wild moves. I took over and manually centered it and it started charging. Now it is on the manual charger in the garage. I just put in a ticket. I hope it is as simple to fix as a OTA FW bug fix.
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I have the same problem. On my only second day of use (which honestly went pretty flawlessly and I was impressed) but now after maybe 5 successful charges now it won’t wireless charge. Solid blue light on charging dock. Continues to say to manually align the yarbo and could not wireless charge. I tried moving docking locations but was unsuccessful with charging all the same. Rebooted a few times everything. Still waiting on ticket response. I literally got the core delivered 3 days ago. Folks… did I make a bad financial decision? Yikes.
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Not what you want to hear, but the best way to get started is to open a ticket at Yarbo Support. My problem with the same symptoms took a couple of weeks to get fixed, it turned out to be at OTA “reset”.
Tim
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I have the same problem some week ago. It was solved by dock replacement.
It work great exept two days ago. With 36°C charge failed it work again a few hours after when temperature decrease.
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I’ll add my voice to the chorus here: second occurrence of aligned but failed to charge on the dock. Previously it wouldn’t charge even with the wall charger plugged in. Both times I’ve had the charging issue I’ve created a ticket, described the symptoms, and left the unit on the pad. Both times the problem has resolved and the charging resumes. As we know - problems that magically resolve themselves reappear at the worst moment.
I’ve had Marvin ( my Yarbo ) for about 6 weeks and he does a pretty good job. Most of the time the error is because of something I decided to do ( mapped a corner of an area too close to a building, decided to mow when it was still a bit too wet, etc ). It is a complicated set of parts moving in close formation and it requires attention to keep running.
After catching up on this thread I see that I’m not alone. I hope that this is only a software fix that requires a bit of a remote tickle and not the beginning of a hardware failure.
If I get any more concrete data from Support I’ll share here, and keep checking back for other similar data.
-Dan
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They have responded to my ticket. Ive sent the requested items. They will get back to me. About the pace of one response a day but its something. Ill be sure to update what they give me for a solution. Kinda hoped id see this firmware update to wipe clean whatever error is going on but havnt been pushed the update yet
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Ok, so as promised: followup data.
The good folks in support have declared that this an issue with battery temperature: battery too warm and no recharging will happen until things cool down.
While I understand the need to do this ( 54 to 58C is hot for a battery, I get it ), this seems to conflict with the advice to put the charging pad out in the open to prevent degrading GPS ( or other ) signals. As the weather in the midwest ( or any part of the country generally ) is well into summer months, this presents us with an … opportunity.
I’ve seen other threads on here re: battery temperatures and methods to keep the battery cool ( reflective coatings, fans, etc ) but I’m not sure that anything is immediately applicable. If you’ve got a relatively sealed battery compartment and you want it to stay that way but you need to get rid of heat, you’ve just eliminated simple solutions like “just add a fan”. Even if you re-fashioned your own battery lid and added some peltier junctions to bleed some of that heat I think that it wouldn’t be enough… but my math isn’t good enough to prove or disprove it.
Anyway - that’s the latest. Any ideas?
Dan
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My hope right now is to try and work more mowing during the nighttime hours. It would probably be better for them to try and tackle making nighttime obstacle avoidance improvements because I think the cooling is a bust.
They got back to me this morning (my issue is wireless charging pad never works though solid blue. Core says its misaligned though it isnt). Ticket response currently is the core may be faulty and they sent it to R&D for confirmation…
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I just finished my investigation of why my Yarbo failed to charge and came back here to report on it (I hade sent in a ticket but do not have a response yet). I determined through some experiments that the failure was caused by the battery temp getting too high to charge, even though Yarbo would still function otherwise). However, the real failure in my mind was reporting that the error was caused by not being properly aligned on the Dock, when that had nothing to do with it. I just sent them a request to generate the proper error message. I have plenty of battery tools that refuse to charge a hot battery. As far as how to fix it, first thought is have a reflective mylar sticker to cover the battery cover. My Yarbo’s battery was 52C and would not charge, and the cover in the sun was so hot that I could not touch it without burning my fingers. I think we could do better than that (even with just white paint).
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I had the same problem today while mapping in the yard. It charged fine on the docking station many times before. It wouldn’t wireless charge earlier today. Solid blue light on charging dock. Continues to say to manually align the Yarbo and could not wireless charge. I tried moving docking locations but was unsuccessful with charging all the same. Rebooted a few times everything. Now that the heat of the day, is cooling down, and is now in the 80’s it just started charging on the docking station. It was in the mid to upper 90’s today. Maybe a fan to keep the battery cooler. My Stihl battery charger for my Stihl tools, has a smart charger built in, very small. But it works great on hot batteries to charge up. Stays on until battery is 100%, then stays on until battery has reached a safe temp. Shouldn’t be hard to apply the same type of system. Just a thought. Seems we’re having the same type of issues.
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