Charging Pad blue yarbo won't charge

Support & Solutions Charging Issues
42

Could you please schedule a meeting at your convenience using the following link?Zoho Bookings
Our technical expert will assist you in connecting the controller and resolving your issue.

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43

Thanks, booked for Sunday morning

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44

Charging issues here too. Mine worked fine for a few weeks but recently the dock has been flashing blue before the battery reaches 80% charge, which interrupts the work plan. This has happened three times now. If I unplug the dock for an hour or more it starts working again, but if I only unplug it for a couple minutes the problem remains. Maybe the docking station is overheating. Too bad, because I was starting to figure this machine out and get some mowing done. Now more babysitting.

45

Hopefully you submitted a ticket?

46

Yes, but with cooler weather it seems to be working OK the last couple days.

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47

I thinks it the same for me.
I’ve seen this random problem on the afternoon when weather is hot. But it’s very strange sometime it works for more than 50% and sometimes only 10%.
I’m not sure if it restart after, I’m not @home so i cant verify

48

I’m joining the chorus of people who are struggling with charging. Mine had been charging fine for months. Then the real test, I’d be away for two weeks and set the Yarbo to mow just a small portion of the lawn that was right near the dock to limit navigation issues. It worked for one session, then the dock failed. I’ve done full power off on DC, Core and Dock. Still no dice. Charges fine with wired/cable. Ticket opened yesterday. It it likely that I’ll need a replacement Core?

49

Not likely. It’s a known issue and can be fixed remotely most of the time. Sometimes it’s hardware but it’s rare. Keep it in the wireless charger once you hear back from support so they can fix it.

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50

Mine was pretty simple fix. Factory reset. Post is here…

Tim

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51

Mine is charging wirelessly once again. Tech support asked me to leave it powered up on the charging dock and they would connect to it through the network. I’m assuming that is what they did although no one updated my ticket. Regardless, I’m back in action again.

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