Since last year, I’ve been having issues with charging starting and stopping every few seconds on the docking station. I opened a ticket, I was sent a new charging station, and the issue persisted. Maybe 1 and 10 charges will charge straight through like it’s supposed to. I have to let it charge overnight because it takes so long, and it frequently means that I have to split my mows into multiple days because it can’t recharge fast enough to continue. Anybody else experience this?
I’ve only seen this when the unit isn’t properly aligned on the docking station. Do you get a red light on the dock when it stops at all?
Hi there, this is definitely not normal behavior. Could you please submit a support ticket for this issue if you haven’t already?
When submitting the ticket, please also include detailed information about the issue and mention that you have already received a docking station replacement before but the issue still persists. This information will help our support team better investigate the root cause and assist you more efficiently.
Thank you for your understanding and patience.
Does physically look to be perfectly aligned between the side and rear guide lines on the dock when this occurs?
I’ll have to take a new video of what it looks like charging on the charging station, but here is what my phone shows. I’ve tried reinstalling the charging station multiple times, and I’ve had this issue with the old charging station and the new one. Even charging overnight last night, I only got up to 81% today. It appears to me to be centered and properly aligned on the charging station, when it actually gets it right docking. I’ve been having it drive backwards onto it with only half of the Yarbo in line and the other half still on the driveway, and it’ll actually cause the mower head to disconnect from the body. That’s another issue that I’ve been fighting this year, and the last time it drove backwards so far with the head disconnected that it yanked the connecting cord. I’m concerned that it’s going to permanently damage the cord if that keeps happening.
I would get tickets opened on all of those issues. Sounds like possibly something with the core.
I’ve submitted multiple tickets. Thank you for the responses.
Hi there, as discussed in your support ticket, a replacement core has already been initiated for you.
We kindly appreciate your patience while the replacement is being processed and shipped.