Hello! I could not connect to my data center that was installed last spring. The light is solid green. After reading on the forums, I decided to reinstall my data center. Now that I am into the process of doing that, I cannot connect to the DC even though it is detected. I get the following error:
I have rebooted the DC, turned Bluetooth on/off, etc. The light is still solid green.
Any help appreciated.
Jason
Have you tried using a different device to connect to it? Also, try getting closer if you can. It is seeing it at least, so that’s a good thing. One other thing to check is make sure your app is up to date as well. 3.17.4 is the latest app as of today.
Hi Jason,
Thanks for reaching out! You can try following Bryan’s suggestions to see if that helps resolve the issue.
If the problem still persists after trying those steps, please go ahead and submit a support ticket so our team can take a closer look and assist you further.
Yes, I have the latest app. I will try getting closer to see if that helps.
Thanks!
Jason
