lawnmower completes the job but stops cutting the grass along the way. others who have experienced this. if you restart the task it cuts again.
Like it stops cutting mid job but keeps following the path lines? That’s a new one. I’ve seen it miss lines because of avoidance or because the path planning algorithm takes way too long for the rover to get back on course sometimes. I believe this is a known issue and being addressed. Lets hope in the next firmware!
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Yes it still follows the lines of the pattern and you can follow it in the app but when you look at the lawn it hasn’t mowed the grass. Once it managed to complete the job before I noticed it. Another time I had to change the battery and then it started mowing the grass again. Then I just had to go back to the point where it had stopped mowing the grass and start from there. Once there was also an error that the mower was lifted without it being lifted there Yarbo had lifted the mower completely and then I also had to restart to get the mower calibrated to medium height on the lift motor.
So it sounds like you haven’t hot swapped the module and since you swapped a battery there was a hard restart. Short of reconnecting the module connector (with power off), it sounds like support may need to run some diagnostics.
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We’re sorry to hear about the issue. We’ve shared your case with our support team, and they’ve confirmed that it requires further investigation. Could you please submit a support ticket with detailed information about the problem, including an approximate timestamp of when it occurred? This will help our team retrieve the relevant logs and identify the root cause.
Feel free to share your support ticket number here as well — I’ll do my best to help accelerate the process. Thank you for your understanding!
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Support ticket #82321 has been opened, thank you for that.
I have hot swapped the mower with SAM before but not this time. I had changed the battery earlier in the day
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