A bit funny story.
As a result of this error I have described I will have soon another replacement core delivered to me. Core number 4 or maybe 5’th if i also count in the 2023 model I had.
It must be some kind of record.
A bit funny story.
As a result of this error I have described I will have soon another replacement core delivered to me. Core number 4 or maybe 5’th if i also count in the 2023 model I had.
It must be some kind of record.
Great! Thank you!
@john.armenia10 Hi John,
Our R&D team wasn’t able to connect to your machine to perform the analysis and fix. Could you please keep your Yarbo powered on and connected to the internet so that our team can proceed with the next steps?
Mine has the same issue. It managed to finish one area, but stopped just before starting the perimeter of a second. That was Friday afternoon. Flashing lights (including the yellow one on top), cant connect any way (app or controller). In the past when this happens, disconnecting power has helped, but its not this time. I will try again today, on Sunday. If that does not work, will have to put some fuel in the old mower.
Have you also power cycled the data center?
I’m still waiting for my new replacement core. Did all the mowing yesterday with my ceroturn. Hopefully last time. This year…
Yarbo has replied to some other post that they have identified the problem why the core suddenly does this and have implemented fix for the people who had reported this.
If you haven’t already then open the ticket. Maybe yours can be fixed over the air as well. By the reports given it was quick a fix.
@pingelm Hi there, I’m sorry to hear about the issue you’re experiencing. I’ve checked your support ticket, and it looks like your situation may not be the same as the other connection issue we mentioned in the other post that was already fixed. Your case will need further investigation from our support team. We sincerely apologize for the inconvenience this has caused and will work to find a solution for you.
To update my status I did received the new core after 15 days.
New core is furnished someone’s old. The tracks had signs of previous usage.
Mapped everything again and I do notice significant improvement in traveling and therefore mowing efficiency
Same issue here. Light blinks, red, blue, green. Cannot connect. ![]()
Same here. ![]()
Give us the tools and steps to fix this own our own instead of relying on you guys.
Mine is up and running again today after help from support with an online fix.
I think I am having the exact same issue. Brand new unit. Tech was helping me get it online and when it connected it automatically started up dating the firmware. When it finished it did not recognize the module. Tried many swaps and resets and nothing works. Tech said they need to replace the core. It does make me a little uneasy to see so many people are having the same issue, especially on a brand new unit that has not even been setup yet. Currently waiting on an email with a tracking number…
Don’t get too discouraged. Their policy is to ship a replacement to get you up and running quicker. However once they escalate it to the engineers, they might find a way to remotely fix it. Either way, you’ll be taken care of.
Really sorry to hear about the issue you’re experiencing. I’ve checked our system and can confirm that the replacement process has already been initiated. At this stage, we kindly ask for your patience while the replacement is on the way. Once it ships, you will receive an email with the tracking number as soon as it becomes available.
Thank you! New core is scheduled for Wednesday.