So this happened 3 days ago. One of the M1 motor driveshaft snapped under the cutting disc. I had the mower replaced at the end of the last year and for sure I did received someone’s old refurbished unit. It had been I guess seen tough life in the hands of previous owner. I haven’t been mowing that much this year so this is definitely a surprise.
Has this happened to anyone else?
Also somehow I still can’t open a ticket using the Yarbo application so I wrote them an email. And therefore I don’t have the ticket number. Yarbo has already replied me some 5 days ago (without mentioning the ticket number they created) but has been silent ever since. I have sent them 3 replies at least.
Original problem why I did opened the ticket was that because different disconnected camera errors just keep popping up. Sometimes the left one. Sometimes the back one. Many restarts later I still have the same issues with the cameras. I don’t really care about the cameras. I don’t use them. It is just annoying to see that your expensive equipment keep showingsome fault code. That ain’t right.
Anyways. @Yarbo-Forum please check my problem and please expedite the replacement M1 unit to be sent to me as soon as possible.
Now I have it doing the work just with one cutting disc. Max speed and 0 overlap. I have my lawn like a checkers board. I kind of like it but wife is not that impressed really.
My yarbo app also has not been working responding to tickets. I can submit a ticket initialy but doesn’t allow for me to respond again and can only do so through email. Been like this for months. Its a mess. Anyone acknowledging the app/support is busted? My Galaxy s24 ultra says busted.
As I have had so many replacement cores I automatically assumed that the M1 I got as a replacement was also someone’s old unit. Most likely you are correct. I haven’t really noticed anyone posting many problems regarding of M1 failures and replacement needs.
This seems to be an issue depending on the device. I’ve never used the app to submit support tickets but no matter how you submit them (phone call, email, app, website) you should be able to see it in app or on the web and responding to emails puts it in the ticket.
@merkswood the ticket number should be in the subject line of the email.
Hi there, we’ve received your updates regarding both the camera issues and the broken driveshaft. Our support team will follow up with you soon regarding the solution and next steps.
We kindly ask for your patience while we work to resolve this for you. Thank you for your understanding.
@Yarbo-Forum Can you please see what’s the holdup on my M1 replacement delivery. I received last updated on email that my shipping address hasn’t changed. I replied immediately. Now couple of days have passed and there is no shipping notification or any reply from the support. Meanwhile the grass hasn’t stopped growing unfortunately
I’m sorry for the delay and understand your frustration, especially with the grass continuing to grow while you’re waiting.
I’ve already reached out to the team and asked them to arrange the replacement as soon as possible. We’ll continue to follow up internally and keep the process moving.
If you guys take a look the original post and the picture I attached to it. Do you also come to a conclusion that to fix my issue with M1 I need exactly that replacement part Yarbo has just sent to me.
To be clear one motor doesn’t have a part anymore to fix anything to it.
So all of 20 days later I received finally long waited packages from Yarbo. I opened the package and let’s say it nicely, I was not pleased.
@Yarbo-Forum I was promised by support in writing that I will get new camera (as I have for long time many disconnected camera errors) and new M1 replacement unit. I have 2 packages. One is the camera and the other one is this practical joke you made on me that of I attached the picture to this post.
Please send me the instructions how to fix my M1 with broken driveshaft using the parts you sent me.
Sorry for the inconvenience caused. I have reopened your ticket and assigned it to our FSE team. Our FSE team will follow up with you shortly to initiate the correct replacement process.
If I understood correctly then my ticket is now in open status again. How long is the waiting time nowadays for problems like this?
I have already confirmed my address when you guys sent me the new plastic disc and you also have the information and photos of my broken M1 unit. So I do assume that to send me the replacement M1 unit would be quick thing to resolve.
We are heading to 1 month mark soon from the date I reported this problem and I’m still waiting. Nobody has sent me any emails.
All of you bandwagoners need to jump off this shit product. It’s idiotic and embarrassing to dick around with something for more time than what it would take you to mow your yard and your yard isn’t getting mowed. Absolutely ridiculous, everything from the company, to the support, to this forum, to everything. This was just a huge money grab, and we were all suckers. Not to mention the suppression of true reviews has been egregious. There are a lot of complaints with the Better Business Bureau about this company and it is not reflected on Amazon or Google or any of these other platforms and all of the reviews tend to come from trust pilot which is very suspicious.
