It’s been 8 days since I created the ticket (#103392). It’s still at level 1 support. I haven’t heard anything useful besides the standard copy/paste template response.
This thing is turning into the most expensive decoration in my yard.
I’ve checked your support ticket and also reviewed the system status. Please rest assured that your case has already been escalated to our technical expert for further investigation. I’ve also reached out directly to the expert handling your case to prioritize a response as soon as possible.
We sincerely apologize for any inconvenience this has caused and appreciate your patience as we work to resolve the issue.
@hermitpurple, I’m right there with you. I’m now exceeding 20 days with infrequent communication in the help site. Even after @Yarbo-Forum confirmed a replacement core would be arranged. That was more than two weeks ago.
@Yarbo-Forum can you provide an update on the replacement core associated with ticket #100374. It has now been active for more than 3 weeks, and you shared over two weeks ago a replacement would be in route within 6-7 business days.
I just got a response today that a replacement will be sent out in 7 days.
After reading your situation, now I’m not so sure anymore…
I’m truly sorry for the delay. The replacement process has been initiated, and you can expect to receive it within 3–7 days. I sincerely apologize for the extended wait and appreciate your patience.
I have the same exact issue. My yarbo mowed my yard last night with no problem. It returned to charge with an hour and a half left on the job. It charged to 100% and just sat there. So I hit the start button and away he went to start were he left off and 10 minutes later yarbo was dead. It turned off somehow and I couldn’t get it started again. Finally after a few hours I got it turned back on but it kept saying module not connected. I removed the mower module and installed the assist module and it connected right up. So I shut it down again and reinstalled the mower module and got the same thing. We’re would that little magnetic sensor be on the module?
That’s not a problem with the magnetic sensor. That’s a problem with the module itself. I would submit a ticket so that they can run remote diagnostics on it for you.
Thank you for sharing the details of the issue. Have you tried switching to the Smart Assist module to see if the error persists? We would appreciate it if you could try this and provide us with feedback in your support ticket, so we can further investigate the issue.
Will do.
Yes. I removed the mower module and installed the assist module and it worked properly. When I reinstalled the mower module, it didn’t detect the mower module.
That is the exact same experience I had. I thought it was a failed M1. Tech support remoted into my Yarbo and identified the problem and resolved it through some software update. Hopefully that will resolve your issue.
I received the replacement yesterday and was able to replace the damage core. I also swap the data center even though there was no issue with it. I didn’t have a lot of maps so I’m just going to recreate the maps. So overall that is good.
The weird part is that I’ve just received a SECOND replacement core today…not sure what is going on.
Also I’ve pack the damage core for return but I don’t see where to print the shipping label. I’ve received email for scheduling for return to pickup but can’t find where to print the shipping label.
Ticket Id #103392
Check under your original order under the Yarbo website. It used to be there. If not, support can generate it and email it to you in your ticket.
I can see the original order on the website but It doesn’t look like there’s a shipping label.
Hasn’t heard anything from support.
I received an email from support to arrange the pickup. It took me to a Yarbo site, I believe to choose a pickup date and time. After picking I was able to print the Waybill.
Like @ken.w.gregory mentioned then I would recommend reaching out in your replacement support ticket and ask for them to give you a link or email the shipping label. If you drop your ticket number here, @Yarbo-Forum may be able to help as well.
Hi there,
Thank you for the update. I’ve just sent the shipping label to you via direct message—please check your inbox. We apologize for the confusion caused by the second replacement core being sent. You can simply return it along with the damaged core.
We truly appreciate your patience and understanding. If you have any further questions, feel free to reach out!
@Yarbo-Forum Feel free to ship that second core here. I’ll baby sit it for you. 
Yes! Playdates! YoLawnda needs a friend here in PA too!