Sad situation as I JUST bought a Yarbo, used off a guy moving into a 55+ community, to replace my dead Mammotion Luba 5000.
It was just purchased earlier this year, still under warranty (and warranty transferred). That said, I have only had it 3 days, it managed to mow 1/2 of my property, and today when I was headed back out to finish and check my mappings, I got the “no module detected” message, and no matter what I try (tried it all), it will not detect the mower, but DOES work and detect the smart module..
Annoying.. Ticket 107466 opened today..
@Yarbo-Forum I need this expedited ASAP please.. It’s peak season, and I am down to my push mower.
I’m really sorry to hear about the issue you’re facing. I’ve already contacted the relevant team and asked them to check your ticket as soon as possible. We truly appreciate your patience and understanding during this peak season.
Exact same issue for me after the latest firmware issue. Front line customer serivice people are responsive and polite but issues are always escalated and technical people never ever respond. This is my third fatal issues this season. Frirst, a large piece of the cutting disk broke off. Despine sending a picture, it tood 10 days and multiple calls to get a new part. Second, charging dock stopped working. After 10+ days and multiple calls and emails, replaced and new one fixed the problem. Now, out of the blue a module disconnect issue. Have done everything on my end including inspection of magnet, multiple restarts, different modules attachment (which did not have any issue), inspection, etc. 4 days in, 4 calls, and nothing at all from Yarbo. Love the concept and results when working but, the service is dissapointing at best.
We sincerely apologize for the delay in providing you with efficient support. Regarding your latest case, we’ve already initiated the replacement process to resolve the issue. At the same time, we are working to increase the number of field service engineers so that the response speed of our second-level technical support can be improved.
We truly appreciate your patience while waiting for the replacement, and thank you for sharing your feedback with us.