Very unfortunate. Sounds like you did all the initial things I would try.
So the core will not power on at all, right? Even if you disconnect the snowblower module? I’m just trying to rule things out. But yes, sounds like the Core is toast.
Yep, the lights just flash once and the core doesn’t power up.
Assume you also swapped to the SAM module plus held the power button for 60 seconds?
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I just did those steps and it did start back up, and i was able to connect to it. So…i guess thats good news! No errors yet, but its also just sitting in the garage.
Not sure what the next move is? Try the snowblower again?
If you could send it back to the dock automatically to recharge and it’s good, then yeah, I’d try the snow blower module again and see if the problem comes back. If it does, it would most likely be the module.
Thanks Bryan. A potential difference is that the sam doesn’t engage the auger motor. The SB was surging in power, like it was ‘bogging out’. The thing is that was happening when it adjusted the module height. I could make it do it using the controller, it was whenever the SB module went past a certain module height, whether it was going up or down. If it bogged out too hard it would get stuck in the waiting for the auger to get up to speed condition. Then the errors, then the module would disconnect.
I didn’t have any of these issues with the previous cores.
Almost sounds like a loose wire. But here isn’t any moving parts on the S1 like the M1 that could cause that when moving, at least not that I am aware. Could be something with software they could fix. Could also maybe be something inside the core that is rubbing on the motor, pulley, or belt?
Hi there, I’m really sorry to hear about the issues you’re experiencing. Your case has now been escalated to our R&D team so they can help identify the root cause. This investigation may take some time, but I’ve already contacted them and asked them to look into your case as soon as possible.
Thank you very much for your patience and understanding while we work on this.
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This same thing is happening to me. I have had an open ticket for the past week. Just curious how you resolved this. I have sent videos and pictures. It seems that it is not a real issue with the plow on but just the snowblower. I have requested to have it replaced under the warranty and even to pay part of the costs but I am getting a lot of push back as if this has never been reported. If you can contact me how this resolved, that would be great.
Ticket number?
Mine seems to have been resolved via a replacement snowblower module. We got snow this morning and I was able to test the replacement. No surging or disconnected module issues. Support diagnosed an issue with the m25 connector, which im assuming is the cable connector on the snowblower unit.
And so far no belt issues 
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Yes, the M25 connector is the connection point that the M25 module cable from the core plugs into.
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Thanks so much. I will forward this message to them since they couldn’t find out what the problem is. I am stuck with the “no module” mode.
#150473
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@hmkb74 Hi there, thanks for reaching out and sharing the details. I’ve checked your support ticket and have contacted the field service engineer responsible for your case to investigate the issue as soon as possible. Once we have a clear conclusion, we’ll move forward with the appropriate next steps. Thank you for your patience while we work on this.
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I just order a refurbished core/SB since I need something going rather than me waking up at 4:30. Hopefully if they can take care of the SB issue I will now have two so that I will always have one for back-up. It does reflect poorly that I have to do this but I guess the wheel turns slowly at Yarbo.
@hmkb74 Really sorry for the delayed response. Based on the analysis from our R&D team, the issue has been identified as being related to the M25 connectors. Our support team will follow up with you through your support ticket to walk you through the next steps. We appreciate your patience and understanding.
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