Getting these messages that pop up randomly on this one week old replacement core. Power Board issues and Front Camera never connects. Any ideas? Tech Support Ticket has been submitted.
Sorry to see your replacement core is having issues.
My guess is Yarbo support will need to look into it, but while you’re waiting for them to respond, I would try disconnecting the battery for 5 minutes. While disconnected, try disconnecting and reconnecting the connection cable to the mower module. Then power Yarbo back up and see what happens.
Hopefully this gets resolved for you soon.
New error, same junk! Any ideas what would cause this error?
By the way @Yarbo-Forum no response from this initial support ticket (#202878). Anybody actually working in Tech Support anymore or is it really that bad that they can’t keep up?
Is the battery hot?
Where are you located? I’m assuming you are in a location where it is currently pretty hot outside??
Assuming that to be the case, last year Yarbo implemented some new thermal management strategies for its charging process.
The short and sweet of it is that Yarbo won’t recharge when the battery is too hot. It will wait until the battery cools to an appropriate level before recharging. That’s a good thing, because it’s protecting the expensive battery from damage.
To help mitigate the potential of battery overheating, you can put your dock in a location that is shielded from the hot summer sun. Some of us have bought or built shelters to cover Yarbo and the dock to shield from the sun.
let me know more about your specific scenario and I will help figure out the best approach.
It was on the charging dock for an hour or so when I got the message. The temps were showing between 48 and 50 in the app and the outside temps were 77 F at the time I was getting the errors. Its been sitting on the docking station for awhile now and the temps are showing 45 in the app and the temps outside are now 59.5 F and its sitting in the dark. Battery feels hot to me but I’m not sure if that’s a normal temp I’m feeling. I’m located in Central Ohio and temps are very mild. Is this thing is now designed to only charge/run in 50 and 60 F weather, with all the issues I’ve had with the last two cores and now battery charging issues I’m beginning to think this has been a bad battery all along! @Yarbo-Forum what say you???
Has it started to charge now that the battery is cooler? And when it overheated on the dock, was the robot and dock in the full sun?
Just to be clear - I am not defending the Yarbo company here. Just trying to help figure out what is going on, so you can have a properly working robot. Hopefully whatever is going on with your Yarbo can be easily rectified.
It charged overnight and the temps in the app was 23 this morning when I checked, however it only charged to 89% overnight. Core and dock were in the sun yesterday when it over heated. It ran today most of the day and didn’t overheat that I’m aware of with outside temps today at 72F instead of the 77F we had yesterday. Skies today were clear with no clouds so it would have been charging in the full sun most of the day.
@Yarbo-Forum does Yarbo still offer Technical Support on their products? Still no word from them on this issue! Ticket number: #202878
I’ve also asked our team to review this ticket as soon as possible.
Thank you for your patience and understanding.
@Yarbo-Forum can you assist with getting an update from Support on this original issue of the front camera not working and the Power Board issue? Support responded a few days ago asking to leave the core on the docking station while they diagnose. My yard needs mowed and would like to use it if Support has no intention of looking at it anytime soon! Support Ticket is #202878. Since this has been ongoing since May 27th, it would be nice to get some answer!!!
I’ve asked the team to check your machine as soon as possible.
Thank you for your patience and understanding. We appreciate it, and we’ll do our best to get you an update as soon as we can.
@Yarbo-Forum is there anything you can do to help get resolution to this issue? I’ve done a 4 plus hour power down of core and data center. When powering back on all looks normal. Send it out to complete a plan and it completely disconnects showing zero battery and can’t interact with the core thru the app!
By the way the Lawnmower is currently completing a workplan however, as you can see the app is NOT connecting to the core. If it doesn’t run into any issues it will complete the workplan however if it bumps into something and stalls you can’t connect to it to move it or send it back to the charging dock. The only way to interact with it is to press the emergency stop button power cycle it and then reconnect with the app. This seems like a HUGE liability!!!
It’s looks like it’s connected via WiFi. This can cause issues. Forget the WiFi connection to core. Settings —> Network —> Rover WiFi.
I think it’s a false icon given the issues you are having. You could check your home router and see if you see it connected to WiFi.
This issue requires further investigation from our support team, and I will help follow up on your ticket.
Checked router and nothing showing there that Yarbo is connected. I think when I first setup the core it was connected to WiFi, I wonder if its lingering around somehow?
I think that icon is default. When you open the app and everything is functioning you still briefly see WiFi before it switches to HaLow. Yours is either using HaLow or 4G. But I didn’t see any data usage in your 4G, so possibly not. Definitely something communications related going on with the core.