Hi Mark, really sorry for the delayed response and the frustration this has caused.
I’ve checked your ticket in our system, and our team has identified the root cause of the issue. To resolve it, we will be sending you a replacement Yarbo Core.
We truly appreciate your patience and understanding while we work to get this resolved for you as quickly as possible.
@Yarbo-Forum @bryan.wheeler So today was another follow up email for Support Ticket #196695. I said I would post when I heard back.
After reading the comments above, it’s not sounding good. So I’ll be waiting, and watching the grass keep growing. It’s sitting on the charger, with the mower on it as instructed.
Thanks for sharing the update and for your continued cooperation. Our FSE team will look into the issue as soon as possible and continue investigating it further.
We truly appreciate your patience and understanding while the team works on this.
Thank you. In the meanwhile I began to wonder if the battery might have completely discharged so I tried plugging the core into the wall charger and it immediately woke up (with 100% charge). The original B009 error message is gone although I had a further error with the front camera but that also disappeared. GPS seemed to be taking longer to connect and to drop out more frequently, but even that seems to be improving. In short, everything seems to be working fine and it’s successfully completed a couple of mowing jobs.
@Yarbo-Forum @bryan.wheeler So got an update from someone else. Not sure if all the notes in the past was looked at or not. After the update the power board issues when away. But today after the email, the core wasn’t powering up. Keeps saying check internet connection. I have, and POE, as well as battery disconnect. Not sure if they’ve do something while checking other things or what. Will power up after a long sit to see if that helps anything. I’ve had him cutting yesterday, as the rain had stopped. Anyway, here is the email from today.
Support Ticket #196695
That’s a higher tier support about to escalate even higher. I would provide them the link to this thread as all the evidence they need since you have already posted the screenshots here.
Thanks for the update.
I’m glad to hear that your machine is back up and running normally now.
If you happen to encounter this error again, please update your support ticket with a screenshot of the error message and any additional details you can capture. This will help our team investigate the issue further and better understand what may be causing it.
Thank you for your patience, and please keep us posted if the issue returns.
