I have a message that says there is a Power Board Issue (B010) and to contact Yarbo.
I tried calling the number posted on the Core and was sent to voice mail.
Please let me know how to resolve this issue as I cannot use my unit at the moment due to this issue.
Thank you.
Did you hot swap your module (disconnect it while it was powered up)? If so, this is a common occurrence that is usually rectified by a reboot. If after a reboot the issue persists, try shutting down and disconnecting the battery for 5 mins. If it still persists after that, there is definitely a power board issue. I would recommend submitting a ticket if the reboot doesn’t clear it to have them check it out. support.yarbo.com or in the app when you first open it, click on your profile at the top right and select support center.
Hi David,
Thank you for reaching out, and we apologize for the delayed response.
Our phone support is available daily from 9:00 AM to 11:00 PM EDT. If you called during these hours and were unable to reach a representative, please let us know—we’ll investigate the issue and work on improving our phone service.
Regarding the Power Board Issue (B010), I’ve reviewed your support ticket and it looks like the reboot resolved the problem. If you have any further questions or concerns, feel free to contact us anytime. We’re here to help!