Hey Kolbe,
Great idea, but not in my current financial plan.
A loaner program would be nice, but I suspect that could cause a lot of extra confusion and overhead in the long run.
I will remain optimistic that help is just around the corner and work to keep my current Yarbee working (affectionately referred to as the Sith Warrior because he is the Sixth core).
Best,
Jeff
I would love a more robust wired charger. It takes too long.
What size charger do you currently have? 2A or 7A?
I have a 2A.
The one they sell on the accessory store is 7A
I’m pretty sure mine came with a 7.7A. Did they change the charger they send out?
Yes they did. Just meant to jump start the battery to get wireless charging working.
Wow. Probably battery issues mostly wouldn’t that impacted those modules and core. But 3 batteries?
I don’t claim to have a detailed technical understanding of how the decisions were reached. My presumption is that my system was having issues and the most expedient way to address them after preliminary troubleshooting was to replace component parts in the order of most likely to resolve the issue.
So for example, this year, when I was having the battery issue error that some others have talked about, it seemed to correspond with the inability to pair with certain modules. So they initially tried replacing the SAM module then when that didn’t work, they replaced the battery. When that didn’t work, they replaced the core.
Until the recent surge, I’ve always been very impressed by how quickly customer support would respond and if they couldn’t resolve the issue, just swapped out a module to keep me operating.
Whatever the current issue is, I hope it can be resolved soon.
Commonly referred to as shotgun troubleshooting 
At this point I would take any troubleshooting. I just get, we fixed it on out end ticket closed. This will be fixed in the next update, never is. And the best, out next bestest team will be right on your issue…
Oh and now on the trimmer running a memory path in reverse they never heard of this issue. So I started a ticket when it happened weeks ago, close to a month ago, it got sent to the next higher bestest team. They just got back to me that they want me to make it do it again, hit record on diags page and video record it. This is the next teams response. You can’t make this sh*t up, it just keeps on going…
This frustrates me when I hear support tell people that. It’s a well known issue documented across multiple platforms. If the support tech hasn’t heard of it, he/she doesn’t need to state that.
At the risk of showing my own ignorance, I saw my Yarbo run in reverse and actually thought it was a feature designed to allow the trimmer to get at angles better.
For what it’s worth, I’d prefer to be called naïve rather than ignorant. 
What’s special about today
Day 13 update.
I’ve remapped my yard, and with the help of this community, I’ve been able to mow albeit more slowly and with much more manual intervention.
The only issue that still seems to persist is that my core is unable to detect or charge from the dock. The dock light is dark. The outlet works because I use the same outlet with the wired charger to manually recharge the core.
Any Protips on debugging the dock are of course welcomed!
Thanks again for the help.
Jeff
Here is a great place to start. No light is not a good sign.
Flip it over and look at the power adapter underneath. Look for anything corroded or disconnected. Check the power cable connection for corrosion. Short of any obvious signs, it’s dead. They will need to send you a replacement. Update your ticket with all troubleshooting.
