I’m seeing the 20 minute timeouts for cellular usage. But, diags clearly show Hallow connection and good signal strength. If I exit Smart Vision and go back in the cameras come back up. Any suggestions?
What if you disable cellular, does it still timeout?
Haven’t tried that yet, but I will.
If it is on cell it is supposed to be limited:
Smart Vision is now available in 4G mode, with up to 20 minutes of usage per month.
Correct but the connection was solid HaLow. It shouldn’t have been hitting cell. As @bryan.wheeler suggested I’m going to disable cell and see what happens. It’s raining here now of course.
What I found odd is exiting and going back into Smart Vision restored the cameras. If my 20 minutes for the month were up, I should have gotten the same message.
Agreed and it probably checks if on cellular or not when connecting but the timer wasn’t constrained to just the cellular sessions it sounds like. So the timer fires for all connections. Just a guess.
Exactly what I was thinking. It’s not catastrophic to restart the video session, just a minor annoyance.
Confirmed no timeout with Celluar Off.
Do you show cellular data usage at all? Wonder if it was actually using it?
I didn’t check where it was at it before I started vision. I typically use some if I don’t catch the regular DC reboot in time. I’ll keep an eye on it, but it’s not a big deal at this point.
Hi there, thanks for sharing this.
Glad to hear that disabling 4G helped improve the situation. To better understand what’s going on, you might want to check whether there is any actual 4G data usage—this can help confirm if the system is switching to cellular at any point.
If you’d like to dig deeper and identify the root cause, feel free to submit a support ticket. Our team will be happy to take a closer look and assist you further.