Years later… Yarbo Still avoids Grass and weeds when mowing So you turn off vision so that it can actually do its job… Then your nephew Drives into your yard and parks in his path and Yarbo breaks the RTK antennas…
Goto the shop… They only sell Antennas not the mounts that break with the antennas..
Put in a support ticket and 24 hours later Still no reply…
Support is dealing with a back log of tickets right now and is very delayed in their responses. They will eventually get to you, but I’d recommend just ordering some of the flex mounts on the accessories store. They do not make the low mounts any more.
It doesn’t look like the felxi mounts come with the needed pigtails..
Yarbo never disapoints when it comes to not resolving issues and expecting the worst..
High support backlog is the result of a poor product that doesn’t meet the claims they make… The motto of Good enough and there is a work around are the hallmarks of poor customer support.
I noticed they finally added a filter… But in Yarbo fashion they even messed that up by not presetting the filter to the module you have attached… How on earth doesn’t that make the most logical sense?
Garbage in = Garbage out…
Absolutely Brilliant… They gave us a 500$ credit when they rolled out the extended warranty… And to replace Items that are Broken because of design 300$ to replace them… And there is no option to use your credit…
No matter how low you set the bar.. Yarbo excels at disapointing you no matter how low you have set the bar.
Founders credit is available the last month of your warranty as I understand it. You can always wait on support to get back to you and they will send you the new mounts and antennas for free if they deem it’s a covered issue.
I’ve asked the team to review your case as soon as possible.
In the meantime, could you please upload photos of the damaged parts to your support ticket? This will help our team assess the situation more quickly and improve the efficiency of the support process.
Thank you for your understanding and cooperation.
