My left side track of Yarbo suddenly seized/frozen and not moving at all. No obstruction and track is clean. Can someone please help?
Support ticket # 146053
See video and attached photo.
Can you move the track at all? Make sure you get a ticket in if you haven’t yet.
Hi there,
Sorry for the inconvenience caused. I’ve checked your support ticket #146053 in our system, and it has already been escalated to our field service engineer for further investigation.
At this stage, we kindly ask for your patience while the team reviews the details and works toward a conclusion. We’ll follow up with you as soon as we have an update. Thank you for your understanding and cooperation.