@Paul @ben.karrow @ken.w.gregory @Kolbe @JNS @balmerjd You can submit a support ticket for this request, and our team will be happy to assist you with the details.
@Yarbo-Forum is there a part number or specific part or kit name we should mention?
Or is the “plastic cover inside protecting the wiring, speakers, and such” good enough?
That should be sufficient
Ticket #131506.
The installation instructions
@Yarbo-Forum I must say that is a much better appearance than with the wires exposed.
Got my Ticket ID #131544 too. ![]()
Please add me to the list. Do I need to open a ticket#. Thanks
Yes open a ticket.
Here is the text from my ticket:
“I would like to acquire the plastic cover inside protecting the wiring, speakers, and such to install on my 2024 core.
Please include instructions and mounting hardware.
Thank you in advance.“
Thank you Ken
I couldn’t submit a ticket via the app (Kept getting an “Unable to add ticket” error) so I sent them an email yesterday. They responded back to me within a few hours. Response below.
Thank you for bringing these concerns to our attention and for sharing the detailed information, including your serial number and app/firmware versions. We truly appreciate your patience and support.
Regarding the plastic cover for the 2024 Core, I have now escalated your request to the relevant team so they can initiate the replacement process for you. As soon as the replacement is approved and initiated, I will notify you right away.
As for the issue you encountered when trying to submit a ticket through the app, I sincerely apologize for the inconvenience this caused. To ensure your concern receives the proper attention it deserves, I have created a separate support ticket specifically for this issue.
I have opened my ticket #131578. Thank You.
@JNS That’s what I got too. #131451
Can I get in on this? I was the first to ask, LOL!
Ticket Id #131568
I have opened a ticket $131563. They responded with similar email and said they will get back to me. All is good.
Just received another email. (the replacement has been initiated. You can expect delivery within 3–7 days.). All is good
@ken.w.gregory @balmerjd @JNS @PropellerHead @ben.karrow @Greg @emad1996 Thanks for your cooperation. I’ve checked our system for all your support tickets, and I can confirm that our support team has already initiated the replacement process for you.
Hello. I have opened ticket #131716 for this.
Thanks!
I’m DEFINITELY going to make good use of that cover! I bet I don’t even have more than 30 hours of actual run time on ole HAL9000 and it already looks like this inside😭
Thank you Ken, have copied your Text too and opend a Ticket to get these parts:
#131746
Front cover Ticket #131449
