I attached the SAM and held the power button. At around the 30 second mark it goes dark just after 2 module up and down adjustments. Same thing it’s doing with B1.
When you turn it on and it just flashes rainbow, does it show offline but is there a bluetooth icon at all?
So I had an odd one yesterday morning on my new to me refurb core. In the middle of the night yarbo sent me an email that they were going to work on my core to make it see the trimmer, and update the firmware. At about 5am I went to the app to check on the core to see if they had done anything, and it was offline. So I was like cool they are finally after a week, going to fix it.
Well around noon time it was still offline so I was like, I better check on it, as this is not right. I went out to the dock and found it just chilling there with the white front lights, and red rear lights on, but I could not connect. So I did a battery pull, did the 60 sec power button hold, and it came to life. The battery was around 80% by that time.
This is odd as I have never had anything like this before. So now the question is, did it do it on it’s own, or did support do something and got locked out.
So I typed up what I found and what I did, but guess what I get back from support… AI dribble telling me to connect the trimmer and put it on the dock and they will get back to me. So In a week, I have no progress at all. Still can’t trim, and still on old software.
It was just so odd to see it sitting there normal looking with lights on, but no connection and not charging.
follow this article.
This is exactly what happened to me this morning except I didn’t have the trimmer attached. I hooked mine up to the wired charger for a min.
Thanks B! I was able to connect to WiFi and I let support know.
Hi there, I’ve checked your support ticket in our system.
Our support team will proceed with the next troubleshooting steps once we receive the required information. Thank you for your patience and cooperation while we work on identifying and resolving the issue.
We’ll keep following up with you and provide further assistance as soon as we have more updates.
I’ve asked our team to review your case as soon as possible and further investigate the issue.
We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work on resolving it.