I’ve opened a case, but figured I’d post too to see if anyone else has encountered the issue. I had my Yarbo parked on the pad for the last couple of weeks, since the snowing has stopped but it’s taken awhile for the leftover snow to melt. It’s been a mud pit in my yard. I went out today to swap to the Spring/Summer tracks, and it was turning to the right when I was driving it off the dock. I was able to get it to a spot and switch the tracks and put the SAM on. After powering back up, the issue persists: it basically drives in a circle, turning right. I powered off, took the right track off, and checked everything. There’s a little mud, but nothing clogging. The front and back wheels turn as expected.
I put it up on blocks and checked, and the right side turns, but slow. The left goes just fine. It does seem to me that the left track is going faster than it should on “slow”, but I may be wrong. I do have videos if anyone wants to see, but has anyone encountered this before?
What are the amps on each wheel motor when you try to move it? Look under diagnostics. If driving forward the vary quite a bit then could be something with the gearing or the motor if there’s nothing obstructing it.
Apologies for the delayed response, and thanks for your patience.
I’ve checked your support ticket and reviewed the diagnostic results. Based on the data, the issue appears to be related to the right track motor.
We’ve already initiated a replacement for the affected component for you. Once the new part arrives and is installed, this should resolve the issue.
In the meantime, we truly appreciate your patience while the replacement is on its way. If you have any additional questions or notice any changes, feel free to let us know anytime.
Thank you. I was honestly hoping there could be a quick fix while waiting for the diagnosis, but they moved pretty quick on it. Didn’t even need me to try anything weird. I was sent the video on how to do the replacement already, just waiting on the part. Looks like it’s going to be fun…
Just a quick update. I received the track, and went through the process to replace it. Aaaannnd I found a mouse nest right over top of the wiring area (on the left side of the inside cavity). Of course, several wires were chewed, one completely severed. So both drive motor wiring was affected. I also found another wire, which routes to the front of the unit, badly damaged and not salvageable. I was initially thinking I could splice wires to the connectors, but of course there is very little left there. Now I need to see what we can do to get operational again. This is now the fourth thing mice have damaged in 5 years at my house (my car, my wife’s car, my ATV, and now the Yarbo).
I once saw a mouse run out of the front of mine so since then I try to keep mouse deterrent scent packs like Fresh Cab or something similar in there haven’t had any chewed wires yet…
Thankfully I haven’t had mouse damage on any of my vehicles or Yarbo yet, but I did find a mouse nest inside my Ryobi 40v 2 stage snowblower. I didn’t use the snowblower this season thanks to Yarbo. Guess the mouse decided it made a great home! Some wires were chewed up, but it was straightforward to repair & replace them.
I’ve used the bucket one, the only issue would be water freezing in the Winter. I’ve heard you can put a little antifreeze in there though. I did try before with it empty, intending to relocate the mice. However, if you don’t checking it frequently they will kill and eat eachoter…
Plus my wife is not really on board with just killing the mice, but I may have to just not let her know about it…
@Yarbo-Forum: is there any way to check on my case? I haven’t gotten a real update in almost a week, other than “it’s being discussed/reviewed”. If I have to repair by splicing wires, so be it. However, I would likely need some replacement parts due to the lack of available wire at the connectors that were chewed through.
I stored my Yarbo in heated garage over the winter and my right side motor is locked up as well. How long did it take for a reply back on a ticket and how difficult is it to replace the motor?
Support usually responds within 24 hours. Have you made sure that nothing is blocking the track and if the tracks can spin freely when no power is applied (with some effort)? If you prop it up does the right track move with the app controller at all or make any noises? Have you cleared the error using the app controller and tried again or tried a battery disconnect for 5 mins? Any videos of the situation can help your support ticket come to a resolution quicker if you can provide that ahead of time.
As Bryan mentioned, our support team typically responds within 24 hours. We also recommend including detailed information, along with photos or videos, in your ticket so our team can better understand the issue and assist you more efficiently.
If a motor replacement is needed, no need to worry—we’ll provide a detailed step-by-step video guide to walk you through the process.
